{"id":1658,"date":"2025-11-14T10:34:08","date_gmt":"2025-11-14T08:34:08","guid":{"rendered":"https:\/\/empiredental.ro\/?page_id=1658"},"modified":"2025-11-14T10:34:08","modified_gmt":"2025-11-14T08:34:08","slug":"retur-anulare","status":"publish","type":"page","link":"https:\/\/empiredental.ro\/en\/retur-anulare\/","title":{"rendered":"(Rom\u00e2n\u0103) Retur \/ Anulare"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\">Sorry, this entry is only available in <a href=\"https:\/\/empiredental.ro\/ro\/wp-json\/wp\/v2\/pages\/1658\" class=\"qtranxs-available-language-link qtranxs-available-language-link-ro\" title=\"Rom\u00e2n\u0103\">Rom\u00e2n\u0103<\/a>.<\/p><p><\/p>\n<h1 data-start=\"390\" data-end=\"433\"><strong data-start=\"395\" data-end=\"433\">RETUR \/ RAMBURS\u0102RI \u2013 Empire Dental<\/strong><\/h1>\n<p data-start=\"435\" data-end=\"541\">Aceast\u0103 politic\u0103 se aplic\u0103 tuturor pl\u0103\u021bilor efectuate online pe site-ul <strong data-start=\"507\" data-end=\"530\"><a class=\"decorated-link\" href=\"http:\/\/www.empiredental.ro\" target=\"_new\" rel=\"noopener\" data-start=\"509\" data-end=\"528\">www.empiredental.ro<\/a><\/strong>, inclusiv:<\/p>\n<ul data-start=\"543\" data-end=\"672\">\n<li data-start=\"543\" data-end=\"565\">\n<p data-start=\"545\" data-end=\"565\">pl\u0103\u021bi de <strong data-start=\"554\" data-end=\"563\">avans<\/strong><\/p>\n<\/li>\n<li data-start=\"566\" data-end=\"625\">\n<p data-start=\"568\" data-end=\"625\">achizi\u021bionarea de <strong data-start=\"586\" data-end=\"623\">pachete de servicii stomatologice<\/strong><\/p>\n<\/li>\n<li data-start=\"626\" data-end=\"672\">\n<p data-start=\"628\" data-end=\"672\">rezervarea unor servicii medicale programate<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"674\" data-end=\"677\" \/>\n<h1 data-start=\"679\" data-end=\"731\">1. Dreptul de retragere pentru servicii medicale<\/h1>\n<p data-start=\"732\" data-end=\"777\"><em data-start=\"732\" data-end=\"777\">(conform legisla\u021biei rom\u00e2ne\u0219ti \u0219i europene)<\/em><\/p>\n<p data-start=\"779\" data-end=\"1004\">Conform OUG 34\/2014, <strong data-start=\"800\" data-end=\"869\">dreptul de retragere de 14 zile NU se aplic\u0103 serviciilor medicale<\/strong>, deoarece acestea sunt servicii <strong data-start=\"902\" data-end=\"972\">care se execut\u0103 la o dat\u0103 stabilit\u0103, \u00een baza unei program\u0103ri clare<\/strong>, \u0219i sunt exceptate de la retur.<\/p>\n<p data-start=\"1006\" data-end=\"1096\">Cu toate acestea, Empire Dental permite ramburs\u0103ri \u00een anumite situa\u021bii, explicate mai jos.<\/p>\n<hr data-start=\"1098\" data-end=\"1101\" \/>\n<h1 data-start=\"1103\" data-end=\"1131\">2. Rambursarea avansurilor<\/h1>\n<h2 data-start=\"1133\" data-end=\"1162\">\u2714 Rambursare permis\u0103 dac\u0103:<\/h2>\n<ul data-start=\"1163\" data-end=\"1339\">\n<li data-start=\"1163\" data-end=\"1243\">\n<p data-start=\"1165\" data-end=\"1243\">solicitarea este f\u0103cut\u0103 <strong data-start=\"1189\" data-end=\"1221\">cu minimum 24 de ore \u00eenainte<\/strong> de data program\u0103rii<\/p>\n<\/li>\n<li data-start=\"1244\" data-end=\"1272\">\n<p data-start=\"1246\" data-end=\"1272\">tratamentul nu a \u00eenceput<\/p>\n<\/li>\n<li data-start=\"1273\" data-end=\"1339\">\n<p data-start=\"1275\" data-end=\"1339\">nu exist\u0103 materiale special comandate pentru cazul pacientului<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1341\" data-end=\"1433\">\u00cen aceste situa\u021bii, suma achitat\u0103 va fi returnat\u0103 \u00eenapoi \u00een contul din care s-a f\u0103cut plata.<\/p>\n<p data-start=\"1435\" data-end=\"1478\"><strong data-start=\"1435\" data-end=\"1457\">Timp de procesare:<\/strong> 1\u20137 zile lucr\u0103toare.<\/p>\n<hr data-start=\"1480\" data-end=\"1483\" \/>\n<h2 data-start=\"1485\" data-end=\"1516\">\u274c Rambursare nepermis\u0103 dac\u0103:<\/h2>\n<ul data-start=\"1517\" data-end=\"1733\">\n<li data-start=\"1517\" data-end=\"1572\">\n<p data-start=\"1519\" data-end=\"1572\">pacientul nu se prezint\u0103 la programare (f\u0103r\u0103 anun\u021b)<\/p>\n<\/li>\n<li data-start=\"1573\" data-end=\"1631\">\n<p data-start=\"1575\" data-end=\"1631\">anularea este f\u0103cut\u0103 cu mai pu\u021bin de 24 de ore \u00eenainte<\/p>\n<\/li>\n<li data-start=\"1632\" data-end=\"1662\">\n<p data-start=\"1634\" data-end=\"1662\">tratamentul a \u00eenceput deja<\/p>\n<\/li>\n<li data-start=\"1663\" data-end=\"1733\">\n<p data-start=\"1665\" data-end=\"1733\">au fost efectuate proceduri sau investiga\u021bii care utilizeaz\u0103 avansul<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1735\" data-end=\"1850\">\u00cen aceste cazuri, avansul se consider\u0103 consumat pentru acoperirea timpului rezervat \u0219i a costurilor administrative.<\/p>\n<hr data-start=\"1852\" data-end=\"1855\" \/>\n<h1 data-start=\"1857\" data-end=\"1896\">3. Rambursarea pachetelor de servicii<\/h1>\n<h2 data-start=\"1898\" data-end=\"1933\">\u2714 Rambursare par\u021bial\u0103 \u2013 posibil\u0103<\/h2>\n<p data-start=\"1934\" data-end=\"2061\">Dac\u0103 \u00een cadrul unui pachet <strong data-start=\"1961\" data-end=\"2003\">nu toate procedurile au fost efectuate<\/strong>, se poate rambursa partea r\u0103mas\u0103, calculat\u0103 propor\u021bional.<\/p>\n<p data-start=\"2063\" data-end=\"2181\">Exemplu: dac\u0103 un pachet include 4 \u0219edin\u021be \u0219i ai efectuat doar 1, se pot returna costurile celor 3 \u0219edin\u021be neutilizate.<\/p>\n<h2 data-start=\"2183\" data-end=\"2225\">\u274c Rambursare total\u0103 \u2013 NU se poate dac\u0103:<\/h2>\n<ul data-start=\"2226\" data-end=\"2371\">\n<li data-start=\"2226\" data-end=\"2264\">\n<p data-start=\"2228\" data-end=\"2264\">pachetul a \u00eenceput s\u0103 fie utilizat<\/p>\n<\/li>\n<li data-start=\"2265\" data-end=\"2307\">\n<p data-start=\"2267\" data-end=\"2307\">anumite servicii au fost deja prestate<\/p>\n<\/li>\n<li data-start=\"2308\" data-end=\"2371\">\n<p data-start=\"2310\" data-end=\"2371\">medicul a efectuat investiga\u021bii \/ consulta\u021bii incluse \u00een pre\u021b<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2373\" data-end=\"2376\" \/>\n<h1 data-start=\"2378\" data-end=\"2395\">4. Reprogram\u0103ri<\/h1>\n<p data-start=\"2397\" data-end=\"2446\">Empire Dental permite reprogram\u0103ri gratuite dac\u0103:<\/p>\n<ul data-start=\"2448\" data-end=\"2608\">\n<li data-start=\"2448\" data-end=\"2493\">\n<p data-start=\"2450\" data-end=\"2493\">anun\u021bi cu cel pu\u021bin <strong data-start=\"2470\" data-end=\"2491\">24 de ore \u00eenainte<\/strong><\/p>\n<\/li>\n<li data-start=\"2494\" data-end=\"2543\">\n<p data-start=\"2496\" data-end=\"2543\">exist\u0103 disponibilitate \u00een calendarul clinicii<\/p>\n<\/li>\n<li data-start=\"2544\" data-end=\"2608\">\n<p data-start=\"2546\" data-end=\"2608\">nu exist\u0103 proceduri speciale programate pentru data respectiv\u0103<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2610\" data-end=\"2681\">Reprogram\u0103rile cu anun\u021b tardiv pot duce la pierderea avansului achitat.<\/p>\n<hr data-start=\"2683\" data-end=\"2686\" \/>\n<h1 data-start=\"2688\" data-end=\"2727\">5. Cum solici\u021bi un retur \/ rambursare<\/h1>\n<p data-start=\"2729\" data-end=\"2750\">Trimite un e-mail la:<\/p>\n<p data-start=\"2752\" data-end=\"2793\">\ud83d\udce9 <strong data-start=\"2755\" data-end=\"2774\">[empiredentalcluj@gmail.com]<\/strong><br data-start=\"2774\" data-end=\"2777\" \/>cu informa\u021biile:<\/p>\n<ul data-start=\"2795\" data-end=\"2913\">\n<li data-start=\"2795\" data-end=\"2813\">\n<p data-start=\"2797\" data-end=\"2813\">numele complet<\/p>\n<\/li>\n<li data-start=\"2814\" data-end=\"2834\">\n<p data-start=\"2816\" data-end=\"2834\">data program\u0103rii<\/p>\n<\/li>\n<li data-start=\"2835\" data-end=\"2852\">\n<p data-start=\"2837\" data-end=\"2852\">suma achitat\u0103<\/p>\n<\/li>\n<li data-start=\"2853\" data-end=\"2876\">\n<p data-start=\"2855\" data-end=\"2876\">motivul solicit\u0103rii<\/p>\n<\/li>\n<li data-start=\"2877\" data-end=\"2913\">\n<p data-start=\"2879\" data-end=\"2913\">dovada pl\u0103\u021bii (op\u021bional, dar util)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2915\" data-end=\"3021\">Cererea va fi procesat\u0103 \u00een <strong data-start=\"2942\" data-end=\"2965\">1\u20135 zile lucr\u0103toare<\/strong>, iar banii vor fi returna\u021bi \u00een contul ini\u021bial de plat\u0103.<\/p>\n<hr data-start=\"3023\" data-end=\"3026\" \/>\n<h1 data-start=\"3028\" data-end=\"3050\">6. Situa\u021bii speciale<\/h1>\n<p data-start=\"3052\" data-end=\"3158\">\u00cen cazuri medicale urgente, situa\u021bii medicale documentate sau motive obiective, Empire Dental poate oferi:<\/p>\n<ul data-start=\"3160\" data-end=\"3236\">\n<li data-start=\"3160\" data-end=\"3184\">\n<p data-start=\"3162\" data-end=\"3184\">rambursare integral\u0103<\/p>\n<\/li>\n<li data-start=\"3185\" data-end=\"3208\">\n<p data-start=\"3187\" data-end=\"3208\">rambursare par\u021bial\u0103<\/p>\n<\/li>\n<li data-start=\"3209\" data-end=\"3236\">\n<p data-start=\"3211\" data-end=\"3236\">voucher de reprogramare<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3238\" data-end=\"3275\">Fiecare caz este analizat individual.<\/p>\n<hr data-start=\"3277\" data-end=\"3280\" \/>\n<h1 data-start=\"3282\" data-end=\"3294\">7. Contact<\/h1>\n<p data-start=\"3296\" data-end=\"3353\">Pentru orice \u00eentreb\u0103ri legate de retururi sau ramburs\u0103ri:<\/p>\n<p data-start=\"3355\" data-end=\"3506\">\ud83d\udce9 <strong data-start=\"3358\" data-end=\"3369\">E-mail:<\/strong> empiredentalcluj@gmail.com<em data-start=\"3371\" data-end=\"3414\"><strong data-start=\"3372\" data-end=\"3413\"><br data-start=\"3383\" data-end=\"3386\" \/>\ud83d\udcde Telefon: 0787352770<\/strong><\/em><br data-start=\"3415\" data-end=\"3418\" \/>\ud83d\udccd <strong data-start=\"3421\" data-end=\"3432\">Adrese:<\/strong><br data-start=\"3432\" data-end=\"3435\" \/>\u2022 Str. Decebal nr. 91, Cluj-Napoca<br data-start=\"3469\" data-end=\"3472\" \/>\u2022 Str. Eroilor nr. 400, Flore\u0219ti<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Rom\u00e2n\u0103. RETUR \/ RAMBURS\u0102RI \u2013 Empire Dental Aceast\u0103 politic\u0103 se aplic\u0103 tuturor pl\u0103\u021bilor efectuate online pe site-ul www.empiredental.ro, inclusiv: pl\u0103\u021bi de avans achizi\u021bionarea de pachete de servicii stomatologice rezervarea unor servicii medicale programate 1. Dreptul de retragere pentru servicii medicale (conform legisla\u021biei rom\u00e2ne\u0219ti \u0219i europene) Conform OUG 34\/2014,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1658","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>(Rom\u00e2n\u0103) Retur \/ Anulare - EMPIRE DENTAL<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/empiredental.ro\/en\/retur-anulare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"(Rom\u00e2n\u0103) Retur \/ Anulare - EMPIRE DENTAL\" \/>\n<meta property=\"og:description\" content=\"Sorry, this entry is only available in Rom\u00e2n\u0103. RETUR \/ RAMBURS\u0102RI \u2013 Empire Dental Aceast\u0103 politic\u0103 se aplic\u0103 tuturor pl\u0103\u021bilor efectuate online pe site-ul www.empiredental.ro, inclusiv: pl\u0103\u021bi de avans achizi\u021bionarea de pachete de servicii stomatologice rezervarea unor servicii medicale programate 1. 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